Legal

Privacy Policy

How we collect, use, and protect your information when you interact with FivebyFive Communications.

Last updated: April 20, 2026

Contents

FivebyFive Communications ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. Please read it carefully.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

  • Contact details — name, email address, phone number, and company name when you fill in our contact form or communicate with us.
  • Enquiry content — the details of your message, project description, and service interest you share with us.

Automatically Collected Information

  • Log data — IP address, browser type, pages visited, time spent, and referring URLs collected automatically by our web server.
  • Cookies — small data files stored on your device. See the Cookies section below for more detail.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and communicate with you about projects or services.
  • Provide, operate, and improve our website and services.
  • Send relevant information about our services where you have expressed an interest (you may opt out at any time).
  • Comply with legal obligations and protect our legal rights.
  • Analyse website usage to improve user experience.

We will never sell your personal information to third parties.

3. Sharing of Information

We do not share your personal information with third parties except:

  • Service providers — trusted vendors who assist us in operating our website (e.g., hosting providers), subject to confidentiality agreements.
  • Legal requirements — when required by law, court order, or governmental authority.
  • Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies & Tracking

Our website may use cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us understand how you use our site.

Types of cookies we may use:

  • Essential cookies — necessary for the website to function properly.
  • Analytics cookies — help us understand visitor behaviour in aggregate (e.g., Google Analytics).

You can set your browser to refuse cookies or alert you when cookies are being sent. Note that some parts of the site may not function correctly if cookies are disabled.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encrypted communications (HTTPS), and restricted access controls.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Enquiry data is generally retained for up to 3 years unless a longer retention period is required by law or ongoing business relationship.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access — request a copy of the personal information we hold about you.
  • Correction — request correction of inaccurate or incomplete information.
  • Deletion — request that we delete your personal information in certain circumstances.
  • Objection — object to processing of your personal information for direct marketing purposes.
  • Portability — request transfer of your data to another service provider where technically feasible.

To exercise any of these rights, please contact us at info@fivebyfive.ae.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any external sites you visit.

9. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: